Frequently asked questions.

The business started in 1995.

The company was co-founded and is co-owned by Debbie Fitzpatrick and George Vincent.

Since we only sell to businesses. We wish to make sure information for our customers is only available to our customers and not to the public or consumer. Since our products are private label, the products should only be seen with your label on it.

Yes we offer a Label Program where we can customize Full Wrap Labels or hand applied Logo/Mfg Labels.

No we do not apply labels for the stock program products. With literally thousands of customers, it would impossible for us to store and consistently apply labels for all of our customers. If you, the customer, keep the label inventory and apply the labels to the product, the placement will always be consistent and you will be better able to manage your label inventory.

If you are ordering our labeled product, a label is applied.

We strive to ship orders within 2 business days of receipt, meaning if you place an order on Monday, it will ship no later than Wednesday. Generally, we ship the order the day after it is received. Custom and semi-custom orders require six weeks.

Freight is not included or “free”. We only charge you for the actual UPS charges that we incur. This amount can vary depending on how many items you order at one time and how much it weights. The only way to provide “free” freight is to factor the freight cost into the unit price. When this is done, it requires the shipper to build in more than the actual cost in order to cover smaller shipments.

We are setup on a system that is integrated with UPS. We cannot ship via USPS or FedEx without incurring additional cost for processing the order by itself, so we choose not to offer alternative shipping methods. We will ship on the customer’s FedEx account, but there will be an additional charge of $9.00 just to have FedEx do a pickup at our facility.

We accept Visa/Mastercard and American Express. We do not accept any other cards or Paypal. We can no longer offer COD to new customers.

Yes. The minimum remains a very reasonable $100. If the order is less than $100, there is a $15 service charge. We highly encourage customers to order the minimum, even if it means buying more units less often.

No. This is a violation of federal regulations. Our Customer Support Library contains a Labeling Agreement form that must be signed by all customers.

Yes. We can silkscreen your logo/address on the container. There is a one time charge to create the logo, silkscreen and film. There is also a unit minimum per item. Also, this requires a process with a lead time of 5-6 weeks.

Yes. A custom formula requires an R&D development fee of $1,000 per product/formula (refundable on the first order). The minimum production size is 30 gallons, which equates to 3,840 ounces. You should also allow for six months project time from development to delivery of product. The easiest, quickest and least expensive customization route is to use our existing formulas and customize the packaging. This allows a very personalized line of product with the lowest cost of development in the industry. Please refer to Research & Development Guidelines in the Customer Support section of the website for more details. Ask your sales person to help you with a full understanding of the type of project.

Our products have warranty from manufacturing defect for one year from the date of sale. This does not include color shift due to the fact that we use natural colorants in our product as opposed to dyes. The products must be stored at room temperature during that time or the warranty is voided. We occasionally get requests for returns for product that is several years old. This is usually because the customer has failed to rotate their stock. Please rotate stock to maintain the freshest inventory possible.

Botanical Science, Inc. has gradually eliminated parabens from almost all of our products. This process is not an overnight project. Each formula has been reformulated in the lab to ensure that the product looks, feels and smells like the original formula. Great care has been taken to test each formula to assure a safe and well preserved formula.

Each of these is worthy of a long discussion, but here are the short answers:

1. There is, however, no actual definition of natural according to the U.S. Food and Drug Administration (FDA).
2. Natural skin care is the care of the skin (the largest organ of the body) using naturally-derived ingredients (such as botanicals extracts, roots, essential oils and flowers) combined with naturally occurring carrier agents, surfactants, humectants and emulsifiers. The classic definition of natural skin care is based on using botanically sourced ingredients currently existing in or formed by nature, without the use of synthetic chemicals, and manufactured in such a way to preserve the integrity of the ingredients. We strive to be as natural as possible, but to be all-natural is virtually impossible.
3. We do not use animal derived ingredients.
4. There are no legally defined parameters for certifying cosmetics as being organic. The whole concept is fraught with issues. Cosmetic ingredients are not like food, so trying to apply food based standards are problematic. We strive to make the most effective products without regard to the concept of organic, or else we would have to forego the use of such technologically advanced ingredients as Peptides, CoQ10 and Vitamins, which cannot be certified as organic.
5. Our products are not certified vegan or vegan approved, but they do not contain animal derived ingredients.
6. All formulas are Gluten Free.
7. No. If our products could be maintained without preservatives or with only natural preservatives, we would do so. It is imperative that products are free of contamination and remain so after the consumer opens and uses the product. Therefore, we will make sure that each formula meets the necessary level of protection.